The latest podcast 45 calls for a discussion about organising tech workers, so let's have at it!
Is it really that tech workers are hard to organise or is it that unions just don't speak to this group of workers that connect through the internet and already work together on FOSS projects and online communities?
Trade union support has been vital in pushing through bad tech laws like the UK digital economy act, whereas capitalists recently have rewarded tech workers with shares to lure them in. How do most unions treat tech? It's something to outsource, cost-cut and privatise, isn't it? Is it any wonder tech workers don't feel affinity with unions? Techs don't feel we can turn those ships around so we look for other ways of organising, like online social networks. Are there any good tech unions?
I think unions don't really get the tech sector. They also don't understand the politics of cyberspace, which is why they tend to outsource to the vendors that they have heard of. Also, I suspect they assume the tools the bosses are using are the best ones, so go for them as well.
Unite is potentially the best union for tech workers, but it would take a group of committed people to get a branch off the ground.
Why might Unite be the best? And how many do you think it would take?
Update: I've previously disregarded Unite because it seems to continue the previous Amicus support of professionalisation with articles like http://www.bcs.org/content/ConWebDoc/7027 - remember what professionals are at the core: people who profess beliefs for money. Does Unite really support blocking new workers until they are approved by an "independent" registration/qualification/certification agency, and the ability to disqualify people from working if they are blamed for an IT disaster? Independent usually means independent of the workers, which often means lawyers and other people hired by the bosses. That seems the opposite of self-regulation, self-help and solidarity to me. I think I want tech artisans, not professionals.
We talked about this a bit in the IRC room, but I want to expand the conversation as mv keeps telling me to :D
I see a few challenges to organizing tech workers (in the U.S. at least):
1.) Access to the workplace - in a highly skilled workforce, if it doesn't self-organize, it is hard to get into the shop to organize. Perhaps this is muted a bit because of social networking, free-software communities, bulletin boards like this. However, most organizers I know are not going to organize in public as it is very risky for the worker.
2.) Freelancing - With a large number of freelancers, it would seem that a cooperative or collective would be a better option (depending on the union model) for a lot of tech workers. Again, this would be a self-organized sort of thing.
3.) Small workplaces - many offices have a small IT staff where the line between management and worker is blurred. The smaller the workplace, the more difficult it is to organize as it's harder to keep it underground before majority support can be built.
I'm not sure how organizing a big tech company like Microsoft, Intel, AMD, Google, etc. would look like. I think access would still be difficult to get. However, building class concsiousness among tech workers is something we're working on, so maybe that becomes less of a problem in the future.
mjray - I'd be interested in hearing a bit about the history of how your tech coop was formed. I think the lessons of a group of workers that is already organized and practices workplace democracy could give some insights into what non-organized tech workers might need to do to gain that power themselves.
@mjray I think Unite would be best because a) they currently have an IT Workers' section and b) they have recently shifted quite considerably to the left, and put more power in branch hands. 50 members can form a branch, and branches have a high level of autonomy.
Amicus was a very skills based union with a strong craft position, however the move is away from this now. I imagine they were simply copying across policy from electricians and so on to IT. Insisting on skills makes sense in some sectors because employers are trying to deskill jobs and pay less, which is where it comes from. The changes in structure mean that if you don't like the union's position you can challenge it.
Unite also has associate (Community) membership for people who want to be politically active but don't want or need representation at work - this is inexpensive at 50p a week, and would give scope to organise an IT activists' (as opposed to workers') branch.
@Mjray in the US there are essentially two unions that have attempted to organize tech workers, the UE as mentioned in the article by David Bacon and the CWA both with limited success. I think we mentioned the WashTech, TechWorkers and EndicottAlliance@IBM before, but it seems they are all in troubling times as more cuts are being made and less organizing is succeeding. However I am not aware of the details in their organizing strategies.
CWA tends to be very democratic to a point but also faces larger tech challenges, e.g. Verizon is trying to eliminate all unionized jobs, AT&T though allows card-check is also demanding more from their workers, CWA has not succeeded at organizing T-Mobile. But those are the places the CWA focuses their energy on and it appears not on the programmers etc...even though MayFirst is a CWA shop as well as other progressive sites.
The other thing is the IWW of course but as Walton and I have mentioned their resources are limited.
What I would like to hear from people are the attempts and strategies used in either successful or likely unsuccessful campaigns and what has the followup been after these campaigns?
I am a tech worked in a union, but it is because our entire workforce is unionized (AFSCME). I am unsure of the history, but I do know that we have people from the IT group in the current bargaining committee, and we have a steward in our work group who keeps us up to date.
(My employer is interesting because we have two unions, AFSCME and a nursing union, as well as some non-unionized research staff, in addition to faculty, management, and physicians.)
My general observation of tech worker attitudes towards unions is that they look down their nose at them. I think that is probably a combination of thinking of themselves as higher class as well as thinking of unions as a hallmark of the low-tech industries. It is just unfortunate that the rise of tech workers has coincided with a decline in labor in this country.
The building trades have apprenticeship programs. Does anyone know the history of how those got started and became respected hallmarks of their industries? Apprenticeships might be a way to wedge into tech organizing too.
@itstriz - what would you like to know about the history of how our tech coop was formed? The headline is pretty simple - a person with too much work joined up with a person looking for more work - but there's a lot of detail which could be given.
Sadly, the UK apprenticeship scheme was pretty useless for a dispersed worker co-op partnership when I saw it: it expects bosses to have a factory and employ people and so on. I don't know how some apprenticeships became respected hallmarks. Anyone?
@nathans - I doubt tech workers look down their noses at unions for class reasons. I think it might be that we see unions as configured for low-tech industries and (as far as I've seen) treating their own high-tech workers badly.
@Walton - where could I find the other 45 people to form a branch? Would they all have to be in the UK? Similar question to @marxistvegan - do the UE and CWA only cover the US?
Is this a fundamental problem? Most unions seems to recognise national borders as limits, whereas IT work is global. IT has the ultimate flying factories - there isn't even any specialist factory hardware being used by the workers, most of the time.
So far we've one example of organised techs from @nathans because they're part of an organised workforce. I think some tech workers at UK universities are members of similar workplace-wide unions, too: mainly The University and College Union. Any other ways to do it?
"Do you recognise: * People doing similar jobs getting very different pay & benefits without any clear justification? * Inconsistency or unfairness in objectives and appraisals? * Secrecy about how pay and benefits are allocated? * Management "discretion" instead of clear targets and rewards? * Lack of evidence that discrimination on factors such as gender or age has been successfully prevented?"
Errr, no. I don't recognise any of those (and @nathans, I think this lack of identification is why tech workers feel cold towards unions). I feel that the biggest problems for tech workers are finding work, keeping work and being rewarded fairly for work without being so exposed to late payment. Late payers sometimes hide behind an unjustifiable grievance, but more often bosses just flat-out ignore our work contracts for reasons like "we've always paid tech workers 60 days after the job started" or even worse "... 45 days after the job was completed" and by that point, you've done some work, so what do you do? It's not usually like physical manufacturing where we can take the products back (and nor should it be). After 10 years, I've learned to spot some bad payers before starting work and most of our current bosses are much better than that, but even we still get burned occasionally.
Anyway, while the above may be the leading problems in a few large tech service agencies, agency companies probably aren't ever going to be really good workplaces, so why focus on them instead of the concerns of workers in the wider tech sector? Does @Walton have any insight on why that tactic was chosen and how workers could change it?
@mjray thanks for the post you covered a lot here I'll try to answer what I can and leave the appropriate responses to the others as referenced.
The UE and CWA are only in the US, but I know the UE has sister unions across borders that they work with, not so sure about the CWA. But you raise a great point the unions are limited by borders despite the "international" attachment to many of the unions in the US (which solely includes Canada). Though unions have started to establish stronger ties and connections with other unions for instance the UK's Unite is a sister union to the US United Steel Workers. I think the only truly international union though is the IWW, but i might be wrong about that. However there is a reason unions organized by national borders. Mostly cause of resources but cross-border solidarity trips did happen.
@mjray Hopefully, the best place to find 45 other tech workers is through forums like this.
Yes, unions organise in national boundaries which is a fundamental organising problem when organising tech workers. Unite and the USW in North America have formally merged, but branch structures are separate. Bargaining unite are almost always national because different countries have different labour laws and other standards, so building international branches is tough.
However, it's no problem to organise a branch with people who live anywhere in the world as long as they work in the UK (i.e. remotely for a UK company).
I have no particular insight into the focus on agencies. Most things in unions happen because some one thinks they are important. Focus on agencies is probably because some one from that background pushed a campaign. Unions are technically democratic, so if you don't like something you can usually get it changed.
In South Africa we have the same challenges organising tech workers. I think we overlook the importance of sociology on this issue: We are trying to organise a group of highly individualistic people into an artificial group, for collective bargaining purposes. That presents major difficulties.
We have been criticised for ugly, slow websites by people in the industry, which did us no favours. The other thing is an absence of web-based services. We have started using our call centre staff to provide services (legal advice, membership enquiries etc) through our website and our Facebook page. This has made a big difference in the service levels experienced by members (we audit those every year).
I’ve made the suggestion here that we need to step away from the collective bargaining aspect just a bit, and focus more on individual service, as the member needs advice and so forth. The increased satisfaction with service boosts recruitment, which gives us the numbers we need to bargain collectively. The individualised attention really works for us.
@JahniCowley I am not sure what you mean by service, can you elaborate on that a bit more? I ask as many within the labor movement that are frustrated with the way many unions function (specifically in the US at least) becase many work as a service instead to the members instead of a member run organization.
I agree there are many issues of individualism within the tech sector, but that is not uncommon in other industries and or a common theme or challenge within the labor movement. I've worked in hotels and universities where individualism is a strong strategy of management to keep people split. I beg the question to be what methods can we use to break that individualism into collectivism? I can't speak to facebook as it is something that I closed 6years ago and have no intention of reopening...I also think with the recent IPO of facebook that it is going to get less popular, but that's a hunch (thinks back to AOL and after their IPO up up and crash)
@marxistvegan What I mean by service is we provide legal advice to individual workers, we help them with everything from addressing grievances to contract negotiations to labour court cases and so forth. That's what our call centre does, we have over 20 000 interactions per month.
This happened by itself: We have over 40 000 people who joined our union of their own volition, completely fragmented. We have to accommodate them and provide something for them until we are able to absorb them into our organised industries.
From what I've experienced, individualism isn't always just a management tool. Sometimes it is just the hand we're dealt in emerging economies (many companies with 5 or less employees), and providing this individual service keeps the members happy in the interim, until we've organised an industry properly.
Facebook works well for us, that's why we're using it for now. I agree with you, it won't last forever, which is why I'm here, looking for improved ways to organise the almost-impossible-to-organise!
I'm glad someone's having success with individual services, but why absorb workers into organised industries, rather than encourage them to organise themselves and take control of the means of production?
@mjray What I'm referring to is just administartive things on the union's side: We have to put them in a sector on our system, appoint an organiser, organise means of communication for them, and so forth.
The idea is that they organise themselves, but sadly there is apathy among the skilled tech workers in SA, so it takes a lot of coaxing, trust-building and organising before a branch is strong enough to go it alone.
I must say I like the gentler approach, and it works: If you build it, they will come. If you take the time and effort to gain the trust of a single employee in a workplace, that employee becomes an inadvertent marketer for the union, and many times also a shop steward. That way you're building your branch from the inside out.
Oh I see @JahniCowley - I've not been a union member for a decade and was never a particularly active member, so I'm not up on the jargon. Sounds like a good way to build a branch, but does the single employee survive becoming a target for union-busting bosses?
Has there been some exploration of the apathy and its causes?
Personally, I'm not apathetic - more confused, frustrated and uncertain. At the moment, I think I'd join Unite if I could find 45 others so we could withdraw its support of DEAct and start some pro-FOSS and pro-co-op policies; and I may join IWW once I understand more about it.
Our apathy issue is cultural amongst the minorities, and ingrained in our tech workers. Most of them believe they're a touch above unionism (I mean this in the nicest possible way, I'm married to a systems developer).
I haven't had issues with victimisation, because I've always been very active and visible in the workplace (organiser support helps). I've been removed from workplaces by security once or twice, but such are the hazards of the job.
I think you would be right to join Unite. It's a strong, stable union. I'm sure Walton can recommend some people to chat to?